Accessibility Statement

Accessibility Statement

Last updated: September 9, 2026

The Credible Businesses is committed to making this website usable by as many people as possible, including people who use screen readers, keyboard navigation, magnification, voice control, or other assistive technology. We believe a directory that exists to help people find real, checked businesses should itself be open to everyone.

Our Accessibility Standard

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA, published by the World Wide Web Consortium (W3C). These guidelines explain how to make web content more accessible to people with a wide range of disabilities, and Level AA is the level generally referenced under the Americans with Disabilities Act (ADA) and Section 508 of the Rehabilitation Act.

Current Status

This website is partially conformant with WCAG 2.1 Level AA. “Partially conformant” means that most of the site meets the standard, but some content or functionality may not yet do so. We review the site on an ongoing basis and correct issues as we find them or as they are reported to us.

What We Do to Support Accessibility

  • Use meaningful page titles, a logical heading structure, and descriptive link text so pages can be navigated by screen reader and keyboard.
  • Provide text alternatives for meaningful images, including business logos and category photographs, wherever we control the image.
  • Keep body text black on a light background to meet the WCAG minimum contrast ratio, and avoid using colour alone to convey information.
  • Make forms — search, contact, listing submission, claim requests, and account registration — operable by keyboard, with visible labels.
  • Support browser zoom to at least 200% and a responsive layout that reflows on small screens.
  • Check new pages and templates against these guidelines before they go live, and include accessibility in the same pre-publication review we apply to listings.

Known Limitations

Despite our efforts, some parts of the site may still present barriers. We are aware of the following and are working to address them:

  • Interactive maps. Listing pages and search results include embedded maps. Map controls may not be fully operable by keyboard or announced by screen readers. The same location information is always provided as a text address alongside the map.
  • Third-party components. Payment checkout is handled by Stripe, and some directory features rely on third-party plugins. We choose providers that publish their own accessibility commitments, but we cannot guarantee the accessibility of content we do not control.
  • Business-supplied content. Descriptions, photographs, and logos on a listing are provided by the business that owns it. We ask owners to supply descriptive text with images, but some listings may include images without adequate alternative text.
  • Older blog images and PDFs. Some material published before this statement may not have complete alternative text or accessible document structure.

Compatibility

This website is designed to work with current versions of Chrome, Firefox, Safari, and Edge, and with common assistive technologies including NVDA, JAWS, VoiceOver, and TalkBack. It may not display or function correctly in browsers that are no longer supported by their makers.

Technical Information

Accessibility of this website relies on HTML, CSS, JavaScript, and WAI-ARIA, used in accordance with WCAG 2.1. The site is built on WordPress with the Directorist listing platform.

Feedback and Contact

We welcome feedback on the accessibility of The Credible Businesses. If you encounter a barrier, need content in an alternative format, or have a suggestion, please contact us and tell us the page address and the problem you experienced, along with the browser and any assistive technology you were using. We aim to respond within five business days and to provide the information you need in a format that works for you while we fix the underlying issue.

Enforcement and Formal Complaints

If you are not satisfied with our response, you may file a complaint with the U.S. Department of Justice under the Americans with Disabilities Act at ada.gov/file-a-complaint.

Review of This Statement

This statement was prepared on September 9, 2026, based on a self-assessment of the site. We review it at least once a year and whenever significant changes are made to the site’s design or functionality.